We do not accept liability for goods returned using any method other than one of our approved returns services.
Free returns are available worldwide for all full price items within 30 days of shipping and all sale items within 14 days of receipt, provided the return conditions specified below are met.
Please note it is not possible to return personalised or pierced jewellery items. This does not affect your statutory rights.
Instructions are provided below.
This does not affect your statutory rights or your ability to cancel your pierced jewellery, fragrance and nail polish orders in accordance with the terms for cancellations. You have the right to cancel your order (except for personalised items). Your cancellation right begins on the date you place your order and ends 14 days after the date you receive your order. You then have a further 14 days to return your order to us.